Customer Service
Free In-Store Pick Up
Now you can order items from shopmyexchange.com and pick them up at your local Exchange. To see if an item is eligible for pickup, look at the bottom of the product page for “Pick up in store FREE”.
Click on the video link to learn more
It's Easy!
Select an item eligible for store pick up and select color, size and quantity (if applicable) and add to your shopping cart
Select a store for pickup by choosing a zip code, city or state. You can also choose by the base name.
Proceed to checkout and submit order.
Receive an email notification when your order is ready for pickup.
How to purchase a firearm online
You must be 18 years or older to purchase long guns and 21 years or older to purchase handguns. You must comply with federal, state and local laws at the time of order and transfer of ownership. Federal law mandates that firearms ship ONLY to Exchange stores with a Federal Firearms License (FFL).
Firearms must be shipped to an Exchange Firearm store location compatible with your state of residency. Only the person whose name appears on the order will be allowed to take possession of the firearm and transfer will take place only after all applicable requirements (i.e. background check, etc.) are completed. Customer is responsible for knowing whether the firearm is legal in the customer’s state of residence. You will be responsible for any additional fees (i.e. background check fee) at the time of pick up.
Firearm transfer and use is subject to government regulation. It is your ultimate responsibility to ensure you are in compliance with all regulations that apply to the purchase of firearms and ammunition.
In order to purchase your firearm and have it shipped to your chosen Exchange store compatible with your state of residence, you must complete the following steps listed:
Failure to complete these steps will cause a delay in the shipping of your order.
Pick your firearm!
If your order contains non-firearm items, those items may be shipped directly to you. SELECT an Exchange store compatible with your residence (YOUR firearm WILL BE SHIPPED THERE). You can select your Exchange store as you select your firearm or in the checkout process.
Submit your order!
Your firearm will ship directly to your selected Exchange store compatible with your residence.
Receive Notice!
Once your firearm has been received at your selected Exchange store, you will receive notice via text or e-mail.
Pick up your firearm at your selected Exchange!
Upon receiving notification that your order is ready for pick up, bring the required documents and identification required for all state and federal documentation. For questions, contact your local Exchange.
The experienced associates at the Exchange firearm counter will work with you to complete all the necessary state and federal documentation and the required background screening using the National Instant Criminal Background Check System (NICS) as required for the purchase of a firearm.
You should closely inspect the firearm and verify the make, model, caliber/gauge and condition matches with what you ordered before any paperwork is filled out. If there are any issues with the firearm do NOT complete the transfer paperwork, please work with your Exchange store and resolve the issue.
Pick Up In Store Overseas.
Qualifying orders for Pick Up In Store Overseas typically will take 4-8 weeks from the date the order is shipped by the CONUS fulfiller. Orders are subject to ship capacity and/or port delays. You will receive additional email notifications to track your order right to the store.
Pick up your order on-time.
Customers have 7 days from the time the order is ready email is received to pickup their order in store. After 7 days the order is cancelled and the items returned to inventory.
Be sure to check your order over carefully.
Once the order is complete, you will receive an email confirmation. If the item was ordered before 2PM and is available in the store of your choice, you will be notified that it is able to be picked up TODAY!
It’s that easy! If you need help, please contact us.
We’re here for you.